CUSTOMER SATISFACTION

Customer satisfaction assessment questionaire

The enclosed assessement questionaire is one of the tools that COMT is currently adopting to gather the degree of Contracter/Customer satisfaction with the research, services or products that COMT has delivered. The questionaire remains a confidential document of COMT and will solely be used for internal purposes to better match its research activities and services with the needs of the Contracters/Customers.

Please fill in the form and return it to us by the « SEND » botton below.

Name

E-mail

Position

Affiliation

Legal Entity

public institution

company

service agency

other

Please express your assessment by providing a corresponding score to the questions listed below.

To what extent…

...COMT has been able to respond to your needs and has been able to provide efficient solutions to your problems?

...COMT has been able to address relevant issues of technology transfer within your field?

…the internal R&D activities of COMT may have a significant impact on scientific and/or industrial applications?

…the way COMT has responded to your requests and has dealt with problem solving corresponded to your expectations?

…the activities and products provided by COMT corresponded to what you desired and satisfied your needs?

Suggestions on how to improve research activities and services:

Complaints regarding offered services and COMT’s activities:

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Customer satisfaction assessment questionaire

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